Creating a comprehensive order procedure is essential for ensuring a seamless shopping experience for customers on Asmanmart, an e-commerce platform offering a wide range of products, including clothing and electronics. Below is a structured order procedure tailored for Asmanmart:

1. Browsing and Product Selection:

   • Customers navigate the Asmanmart website or mobile app to explore various product categories.
   • Detailed product listings, including high-quality images, descriptions, prices, and availability status, assist customers in making informed decisions.

2. Adding Products to Cart:

   • Upon finding desired items, customers add them to their virtual shopping cart.
   • The cart displays selected products, quantities, individual prices, and the total cost.
   • Customers can modify quantities or remove items as needed.

3. Proceeding to Checkout:

   • Customers review their cart and click on the "Checkout" button to initiate the purchase process.
   • If not already logged in, customers are prompted to sign in or create a new account.

4. Entering Shipping Information:

   • Customers provide accurate shipping details, including recipient name, address, city, postal code, and contact number.
   • An option to save this information for future purchases may be offered.

5. Selecting Shipping Method:

   • Available shipping options, along with estimated delivery times and costs, are presented.
   • Customers choose their preferred shipping method based on their needs.

6. Applying Discounts or Promo Codes:

   • Customers have the opportunity to enter any valid discount or promotional codes.
   • The system automatically adjusts the order total to reflect the applied discounts.

7. Choosing Payment Method:

   • Multiple payment options are available, such as credit/debit cards, mobile banking (e.g., bKash, Rocket), and cash on delivery (COD).
   • Customers select their preferred payment method and provide necessary details.

8. Reviewing and Placing Order:

   • A summary of the order, including products, shipping information, shipping method, discounts, and total cost, is displayed for final review.
   • Customers confirm all details and click the "Place Order" button to finalize the purchase.

9. Order Confirmation:

   • An order confirmation page appears, providing an order number and summary.
   • Customers receive a confirmation email or SMS with order details and tracking information.

10. Order Processing:

    • The Asmanmart fulfillment team prepares the order for shipment.
    • Customers are notified via email or SMS once the order is dispatched, including tracking details.

11. Shipping and Delivery:

    • Orders are shipped using the selected shipping method.
    • Customers can track their orders in real-time through the provided tracking number.
    • Upon delivery, customers may be required to sign for the package or provide identification, especially for high-value items.

12. Post-Delivery Support:

    • Customers are encouraged to confirm receipt of their orders and provide feedback.
    • In case of issues such as damaged products or discrepancies, customers can contact Asmanmart's customer support for assistance.

13. Returns and Exchanges:

    • Customers wishing to return or exchange products can initiate the process through their Asmanmart account or by contacting customer support.
    • Clear guidelines on return eligibility, timeframes, and procedures are provided to ensure a smooth process.

Implementing this order procedure ensures that Asmanmart customers experience a streamlined and user-friendly purchasing process, from product selection to post-delivery support, thereby enhancing overall satisfaction and fostering customer loyalty.