At Asmanmart, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our Return Policy outlines the terms and procedures for returning products purchased through our e-commerce platform.

1. Eligibility for Returns: To qualify for a return, please ensure that:

• The return request is initiated within 30 days from the date of delivery.
• The item is in its original, unused condition, with all original tags and packaging intact.
• All accessories, manuals, and other components are included as received.

2. Non-Returnable Items: Please note that certain items are not eligible for return, including:

• Personalized or customized products.
• Perishable goods (e.g. food items).
• Hygiene-related products (e.g. undergarments, swimwear) once the packaging is opened.
• Digital downloads or software products.

3. Return Process: To initiate a return:

1. Contact our Customer Support team at [email address] or [phone number] to request a Return Merchandise Authorization (RMA) number.
2. Once you receive the RMA number, securely package the item, including all original components, and clearly mark the RMA number on the outside of the package.
3. Ship the package to the address provided by our Customer Support team. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Return Shipping Costs:

• If the return is due to a defective or incorrect item received, Asmanmart will cover the return shipping costs.
• For all other returns, the customer is responsible for return shipping expenses.

5. Refunds and Processing Time:

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to your original method of payment.
• Please note that depending on your payment provider, it may take additional time for the refund to reflect in your account.

6. Exchanges:

• If you wish to exchange an item for a different size, color, or model, please follow the return process to send back the original item and place a new order for the desired item.
• Exchanges are subject to product availability.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our Customer Support team within 7 days of delivery.
• We may request photographic evidence of the damage or defect to expedite the process.
• Asmanmart will arrange for a replacement or issue a full refund, including any shipping charges incurred.

8. Policy Updates: Asmanmart reserves the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates. For any questions or assistance regarding returns, please contact our Customer Support team at [email address] or [phone number]. We are here to help ensure your shopping experience with Asmanmart is exceptional.