Asmanmart is committed to providing a seamless and reliable delivery experience for our customers. To achieve this, we have established the following delivery rules:

1. Product Presentation and Availability:

• Detailed Descriptions: Each product listing will include comprehensive information such as measurements, color, material, quality, quantity, brand, model, country of origin, manufacturing date, expiry date (if applicable), and any potential health hazards. This ensures customers can make informed purchasing decisions.

• Stock Transparency: Products available for purchase will be in stock and ready for shipment. For items requiring advance payment that are not immediately ready for delivery, Asmanmart will not request more than 10% of the total product price upfront.

2. Order Processing and Delivery Timeline:

• Order Confirmation: Upon receiving an order, Asmanmart will verify payment and confirm the purchase with the customer.

• Processing Time: Orders will be processed, packed securely, and handed over to our delivery partners within 48 hours of payment confirmation.

• Delivery Timeframe:

  • Same City Deliveries: For customers located in the same city as Asmanmart's distribution center, products will be delivered within 5 days of order confirmation.
  • Different City or Village Deliveries: For customers in different cities or villages, delivery will occur within 10 days of order confirmation.

3. Delivery Charges:

• Standard Delivery: A flat rate will be applied for standard deliveries, with the amount clearly specified during the checkout process.

• Express Delivery: For expedited shipping options, additional charges will apply, and these will be communicated to the customer at the time of purchase.

4. Tracking and Notifications:

• Order Tracking: Customers will receive a tracking number via email or SMS once their order has been dispatched, allowing them to monitor the status of their delivery.

• Delivery Updates: Regular updates regarding the delivery status will be provided to keep customers informed throughout the process.

5. Delivery Attempts:

• First Attempt: Our delivery partner will attempt to deliver the package to the provided address.

• Missed Delivery: If the customer is unavailable during the first attempt, a second delivery attempt will be made at no additional cost.

• Rescheduling: Customers can reschedule the delivery by contacting our customer support team before the second attempt.

6. Inspection and Acceptance:

• Upon Delivery: Customers are encouraged to inspect the package for any visible damage or discrepancies before accepting it.

• Damaged or Incorrect Items: If any issues are identified, customers should immediately notify the delivery personnel and contact Asmanmart's customer support for assistance.

7. Returns and Exchanges:

• Eligibility: Products may be returned or exchanged within 7 days of delivery, provided they are unused, in their original packaging, and accompanied by proof of purchase.

• Process: To initiate a return or exchange, customers should contact our customer support team, who will guide them through the procedure.

8. Customer Support:

• Availability: Our customer support team is available to assist with any delivery-related inquiries or concerns.

• Contact Channels: Customers can reach us via phone, email, or live chat during our business hours. By adhering to these delivery rules, Asmanmart aims to ensure a trustworthy and efficient shopping experience for all our valued customers.